ORDERING TERMS & CONDITIONS

Initial Order Minimum- Stocking Dealers: $750

Non-Stocking Dealers: No minimum- Non Stocking Dealer Pricing will be applied.

Re-Order Minimum- None

Shade Only Orders: $5.00 packaging & handling fee per box will be added to shade only orders

FOB: Canton, NC

Accepted Payment Methods: We accept company checks, money orders, ACH Transfer, All major credit cards (a 3% credit card processing fee will be applied to all orders paid with a credit card.)

DAMAGES & CLAIMS

  1. For truck line orders note on freight bill if any boxes are damaged or missing. Have the driver for UPS or Fed-Ex take note of any damaged packages. DO NOT FILE A CLAIM! We will handle all claim settlements.
  2. Fill out & email or fax back the Damage & Return policy form, enclosed with packing List. Email a picture of the defective merchandise to our customer service department.
    Email: Faith@coastlampmfg.com
    Fax: 828-648-9268
  3. Replacements will be sent to you promptly.
  4. You will not be billed for replacements, pay from the original invoice in full.

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